سياسة الاسترداد
Return & Refund Policy
ZomieZone
At ZomieZone, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Period
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
2. Eligibility for Returns
To qualify for a return, the item must:
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Be unused and in the same condition you received it
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Be in its original packaging
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Include all original tags (if applicable)
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Be accompanied by proof of purchase
Returns that do not meet these conditions may not be accepted.
3. How to Start a Return
To request a return, please contact us at:
If your return request is approved, we will provide instructions on how to proceed.
Please note: Items sent back without prior return authorization will not be accepted.
4. Damaged or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, contact us as soon as possible so we can review the issue and resolve it promptly.
5. Non-Returnable Items
The following items cannot be returned:
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Perishable goods
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Custom or personalized products
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Personal care items
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Hazardous materials, flammable liquids, or gases
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Sale items
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Gift cards
If you are unsure whether your item qualifies, please contact us before requesting a return.
6. Exchanges
To exchange an item, you must first request a return for the original product.
Once the return is approved, you may place a new order for the desired item.
7. Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or card provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: