Shipping policy
🚚 Shipping Policy
Last updated: November 11, 2025
Welcome to ZoomieZone! We’re committed to delivering your order quickly, safely, and affordably. This Shipping Policy explains how we handle processing, shipping, and delivery of your orders.
🕒 Order Processing Time
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Orders are processed within 1–2 business days after receiving your payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
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You will receive an email confirmation once your order has been shipped.
🚀 Shipping & Delivery Time
We currently ship across the United Arab Emirates 🇦🇪.
Estimated delivery time depends on your location:
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Dubai, Sharjah, Ajman: 1–2 business days
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Abu Dhabi, Al Ain, Ras Al Khaimah, Fujairah, Umm Al Quwain: 2–4 business days
Please note: Delivery times are estimates and may vary due to courier delays, weather conditions, or high order volumes.
💰 Shipping Fees
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Free shipping on all orders over AED 150.
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Orders below AED 150 will incur a flat shipping fee of AED 15.
🌍 International Shipping
Currently, we only ship within the UAE.
We are working on expanding to GCC and international delivery soon — stay tuned!
📦 Order Tracking
Once your order is shipped, you’ll receive a tracking number via email or SMS so you can monitor your delivery in real-time.
🧾 Wrong Address or Delivery Issues
Please double-check your shipping address before checkout.
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If an incorrect address is provided and the parcel is returned to us, you’ll be responsible for reshipping costs.
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If your order hasn’t arrived within the estimated timeframe, please contact us at contact@zomiezone.com for assistance.
❗ Damaged or Lost Packages
If your order arrives damaged, incomplete, or is lost in transit:
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Contact us immediately at contact@zomiezone.com with your order number and photos if applicable.
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We’ll work with our courier partners to resolve the issue quickly.
📬 Contact Us
For any questions about shipping or delivery, reach us at:
📧 contact@zomiezone.com